Frequently Asked Questions
When an item is unavailable, it will be tagged as SOLD OUT on the preview page. For items with sizes and colors, the choice will be grayed out/marked off if they are already out of stock.
DO YOU OFFER PICK-UPS?
Our warehouse is leased from a 3rd party company and they do not engage directly to our customers. We only ship orders.
Our items are all sourced directly from the brand/supplier. We note on the detail part on the product page the materials used and other important details.
HOW DOES YOUR SIZING WORK?
For products that require a size, you can check the ‘Size Chart’ which can be found on the right side of the product image or on the detail part on the product page.
WHAT DOES 'SHIPPING FROM OVERSEAS WAREHOUSE' MEAN?
Some of our items are shipping from our overseas warehouse and is not available in our Sydney warehouse. Delivery for these items may take up to 45 days.
Want to sell our products or sell your product on our website? If interested, please send an email to firstname.lastname@example.org
PAYMENT AND ORDER PROCESSING
You can pay for your order using your Credit card, Debit card or Paypal.
ORDER PROCESSING TIME:
Once the payment has been confirmed, orders are processed between 24 to 48 hours before forwarded to the courier for shipping.
CAN I CANCEL MY ORDER?
Once the order has been submitted to the warehouse and it has been updated to ‘processing’ status, we can no longer edit/cancel the order.
SHIPPING AND DELIVERY
HOW MUCH ARE YOUR SHIPPING COST?
Our Shipping Cost is based on the weight of the order and is computed upon checkout.
DO YOU OFFER EXPRESS POST?
No. Due to some issues in the past with Express post, we have decided to discontinue this service.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email from our warehouse with the tracking number and the link where you can track the order.
RETURNS - REPLACEMENTS - REFUNDS
HOW CAN I RETURN MY ORDER?
We'd love to assist. Every return order will be assigned a unique reference number. Please send us the photo of the shoes - swing tags attached, stickers still on the sole and Box/Packaging (the packaging for the flats should be opened on the bottom flap and not on the snap buttons) to email@example.com so we can check if we can process the request for replacement.
- RETURN CAN BE MADE WITHIN 1 MONTH FROM THE TIME THE ITEM WAS DELIVERED.
- Goods must be returned neatly folded in their original packaging with all swing tags attached in a new, unworn (tried on is ok) condition. Please be mindful of odor left on the shoes when trying them on.
- An item which appears worn, soiled, damaged, has missing swing tags or is not returned in the same condition it was sent out will not be accepted for return or exchange and will be sent back to the buyer.
- We do not guarantee availability of requested item at the time the replacement item is being processed, please provide 2nd and 3rd options for replacement requests.
WILL YOU PROVIDE A SHIPPING LABEL?
Yes. A system generated return label will be sent to you as soon as the return order has been opened.
DO I NEED TO PAY FOR ANOTHER SHIPPING COST?
No. While we require our customers to pay for the return shipping cost, we ship out replacement orders at no additional cost.
If requesting for a refund, please check our Refund Policy here.